Data handling
Where engagement data lives, who can reach it, how long it is kept and which parties process it. Arrangements are agreed per client.
Hosting
confirm: cloud provider and region(s); hybrid and on-premise options and their conditions We do not claim local data residency for every jurisdiction; arrangements are agreed per client.
Access
Access to engagement data is limited to authorised users on a need-to-know basis, with role-based permissions and logging. confirm
Encryption
Data is encrypted in transit and at rest. confirm: standards used
Retention and deletion
confirm: default retention period, deletion on request or contract end, deletion confirmation
Underlying AI providers
confirm: which model providers are used; whether client data is used to train their models ("not used for training" only if contractually assured); data processing locations
Privacy law
Monsoon's controls are designed to support POPIA and GDPR requirements. confirm: documented controls; information officer; DPA available; jurisdiction-specific arrangements
Demonstrations
Demos use prepared or synthetic data. We evaluate Monsoon on a firm's own data only after scope and data arrangements are agreed in writing.